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Tokay and Guesty both answer guest messages with AI. Tokay is the complete front desk: six agents, the host in control, one flat price, live in about ten minutes. Guesty is a full enterprise property management system built for large operators, selling breadth: more than 60 channels, payments, trust accounting, and an AI that drafts replies for the host to send. Here is how they compare.
Side by side
Guesty facts are from their public material as of October 2026; check their site for the current figure.
| Tokay | Guesty | |
|---|---|---|
| Answers guests 24/7 in their own language (10+) | YesThai, Mandarin, Japanese, Korean, Russian and more | ReplyAI drafts; autonomy unconfirmed |
| Sends on its own, one topic at a time, after a supervised start | Yestwo weeks supervised, then per topic | Not stated; human replies sold as a paid add-on |
| Asks you instead of guessing when a fact is missing | Yes | Not stated |
| Price recommendations every morning, two-day undo | Yes | Not stated |
| Expense records from bank slip photos | Yes | Trust accounting for operators |
| Monthly bill watchdog | Yes | No |
| Nightly cleaning brief, updated on changes | Yes | Not stated |
| Review replies drafted the morning they land | Yes | Not stated |
| One morning summary of what needs you | Yes | No |
| Cleaners and contractors reached on LINE | Yes | No |
| Works without a PMS | Yesconnects to Airbnb, Booking.com and Vrbo directly | It is the PMS |
| Connected in about ten minutes | Yes | Onboarding project; onboarding fees reported |
| Channel manager | Tokay connects to Airbnb, Booking.com and Vrbo directly, so most hosts under 25 listings never need one | Yes60+ channels |
| Guest messaging on WhatsApp and LINE | Coming soon | Not stated |
| Smart locks | Coming soon | Yes |
| Price per listing per month (as of October 2026) | $29, or $24 billed yearly | Lite $9 plus 1% of revenue; Pro and Enterprise quote only |
| Per-message fees or commissions | None | 1% of revenue on Lite |
| Contract | Monthly, stop any time | Annual contract on Pro and Enterprise |
| Money back | Full refund within 30 days | Not stated |
The Tokay edge
Six agents, not one feature
Guesty's AI is ReplyAI, which drafts a message and hands it to the host or to Guesty's paid human communication team. Tokay's six agents do the day's work. Pam answers guests around the clock. Ivo reviews prices every morning. Angela turns bank slips into expense records and flags a bill that has not arrived. Sam writes tomorrow's cleaning brief and rewrites it when plans change. Andy drafts a reply to every review. Leo sends one morning summary of what needs you.
You stay in charge of every decision
With Tokay, trust is earned in a set order. For two weeks every reply comes to you to approve, edit or deny with a tap. Then you switch on what Pam may send alone, one topic at a time. Price changes can be undone for two days. Anything unusual, upset, sensitive or uncertain always comes to you first, and when a fact is missing Pam asks you instead of guessing. Guesty's material does not say whether ReplyAI sends without a human; its answer to unattended hours is a paid human service.
Guests answered in their language, not just translated
Pam replies in the guest's own language, more than ten of them including Thai, Mandarin, Japanese, Korean and Russian, on Airbnb, Booking.com or Vrbo where the guest already wrote. Your cleaners and contractors are reached on LINE, where staff in Thailand actually are.
One price with nothing variable
Tokay is one published plan, the whole team included: $29 per listing monthly or $24 yearly, $24 / $20 from 10 listings, $19 / $16 from 25. No per-message fees, no commission, no share of bookings. Guesty Lite charges $9 per listing plus 1% of your revenue for 1 to 3 listings; above that, Pro and Enterprise are quote only, with an annual contract, reported at $40 to $72 per listing, and onboarding fees reported on top.
No PMS, no setup project
Guesty is a system you move into: calendars, channels, payments, accounting, then an onboarding process. Tokay connects to your listings in about ten minutes, nothing to install, and starts answering guests after one short call about your rules.
Where Guesty stops
Guesty is built for operators who need 60 channels and trust accounting. For a host with a handful of listings, that breadth sits unused while the daily work stays by hand:
- Guest replies: ReplyAI drafts; the host presses send, or pays for Guesty's human communication service. Tokay's Pam sends on the topics you switch on and asks you about the rest.
- Pricing: no stated morning review with recommendations and undo. Tokay's Ivo does this every day and you approve.
- Expenses and bills: trust accounting is for owner statements at scale, not for a photo of a bank slip. Tokay's Angela records the expense from the photo and flags a late bill.
- Cleaning: no stated nightly brief rewritten when a late checkout is agreed at 9 PM. Tokay's Sam does that and reaches cleaners on LINE.
- Reviews and the morning: no stated drafted review replies or morning summary. Tokay's Andy and Leo cover both.
Pricing side by side
Prices as of October 2026, per listing per month.
| Listings | Tokay (monthly / yearly) | Guesty |
|---|---|---|
| 1 | $29 / $24 | Lite $9 plus 1% of revenue, or $20 yearly / $29 monthly |
| 10 | $24 / $20 | Pro, quote only, annual contract; reported $40 to $72 |
| 25 | $19 / $16 | Pro or Enterprise, quote only, annual contract; reported $40 to $72 |
Tokay's launch price is kept for life if you join before 31 March 2027, with a full refund within 30 days and monthly billing you can stop any time. Guesty's published price stops at three listings; past that you ask for a quote and sign for a year. Tokay prices are at /#pricing.
How you start
- Connect your Airbnb, Booking.com and Vrbo listings. About ten minutes, nothing to install.
- One short call to tell Tokay your rules in plain sentences: wifi, check-in, house rules, price floors.
- Two supervised weeks where every reply comes to you first. Then switch on what Tokay may send on its own, one topic at a time.
Questions hosts ask
Can I use Tokay with Guesty? Tokay connects to Airbnb, Booking.com and Vrbo directly; it does not plug into Guesty. Two tools answering the same guest means two replies, so you pick one, and Tokay is the one that answers in the guest's language, reviews prices, keeps the books and briefs the cleaners under a single published price.
Does Guesty's AI send messages on its own? As of October 2026 Guesty's material describes ReplyAI as drafting replies, and does not confirm unattended sending; the unattended option it sells is a human Guest Communication Services add-on. Tokay sends on its own on the topics you switch on, after two supervised weeks, and brings anything unusual to you.
Why is Guesty sold by quote and Tokay by a price list? Guesty's Pro and Enterprise plans are built for large operators and priced per deal, with an annual contract and reported onboarding fees. Tokay is built for the host who wants guests answered and decisions theirs: one plan, $29 monthly or $24 yearly per listing, the whole team included, no contract.
For more options see /resources/guesty-alternatives. Guesty's site is at https://www.guesty.com.
Book a demo and see Tokay answer your own guests.
