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Free checklist

The 20 questions every guest asks.

Across our own apartments, most guest messages are one of these twenty questions, asked in different words and different languages. Write the answer to each one down once, per building, and most of your inbox answers itself. This is also the exact list we go through with you when Tokay is set up, so if you fill it in now, you are half done.

Before they arrive

Asked in the days before check-in, often late at night in another time zone.

  1. 1What time is check-in, and can we come earlier?
  2. 2How do we get in? Where is the key, lockbox or code?
  3. 3What is the exact address, and how do I explain it to a taxi driver?
  4. 4Is there parking, and does it cost anything?
  5. 5Can we leave our bags before check-in or after checkout?
  6. 6Is the apartment ready? Can you confirm our booking?

The first hour

The questions that arrive within sixty minutes of walking in.

  1. 7What is the wifi name and password?
  2. 8How does the air-con remote work?
  3. 9How do I turn on the hot water?
  4. 10How do the TV and the streaming apps work?
  5. 11Where is the washing machine, and how do I use it?
  6. 12Where do we put the rubbish?

During the stay

Local knowledge and house rules. The answers change per building, not per guest.

  1. 13Where is the pool or gym, and what are the hours?
  2. 14Can we have a friend over, or one more person stay?
  3. 15Is smoking allowed anywhere, and what about the balcony?
  4. 16Where is good food nearby, and where is the closest supermarket?
  5. 17Something stopped working. What do we do?
  6. 18Can we book a late checkout?

Leaving

Short, and easy to get wrong when the cleaner is waiting.

  1. 19What do we need to do before we leave, and where do we put the key?
  2. 20Can you arrange a taxi to the airport?

Answer these once. Tokay answers them forever.

Bring your answers to the setup call and Tokay is live on your listings the same day, in every language your guests write in.

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