Tokay vs HostReply.ai

Tokay and HostReply.ai both answer guest messages with AI. Tokay is the complete front desk: six agents, the host in control, one flat price. HostReply.ai is a messaging add-on that sits on top of Hospitable or OwnerRez, answers on its own and escalates by SMS when it is stuck. Here is how they compare.

Side by side

HostReply.ai facts are from their public material as of October 2026; check their site for the current figure.

The Tokay edge

Six agents, not one feature

HostReply.ai does one thing: replies. Tokay's six agents cover the day. Pam answers guests. Ivo reviews prices every morning and recommends changes you approve. Angela turns bank slip photos into expense records and flags a monthly bill that has not arrived. Sam writes tomorrow's cleaning brief every night and rewrites it when plans change. Andy drafts a reply to every review the morning it lands. Leo sends one morning message with what needs you. With HostReply.ai, prices, books, briefs and reviews stay with the host, and so does the PMS bill underneath.

No PMS, no second subscription

HostReply.ai only works on top of Hospitable or OwnerRez, so its $19 sits on a PMS subscription you pay separately. Tokay connects to Airbnb, Booking.com and Vrbo directly in about ten minutes, nothing to install, no system to buy first. One subscription covers the inbox and the back office.

You stay in charge of every decision

HostReply.ai is autonomous and texts you when it cannot cope. Tokay earns the right to send in a set order: two weeks where every reply comes to you to approve, edit or deny with a tap, then auto-send switched on one topic at a time. Price changes can be undone for two days. Anything unusual, upset, sensitive or uncertain always comes to you first, and if a fact is missing Pam asks instead of guessing. You decide what the AI may say alone before it says anything.

Guests answered in their language, not just translated

Pam answers in the guest's own language, more than ten of them including Thai, Mandarin, Japanese, Korean and Russian, on Airbnb, Booking.com or Vrbo where the guest already wrote. Cleaners and contractors are reached on LINE, where staff in Thailand actually are.

One price with nothing variable

Tokay is one plan with the whole team included, no per-message fees, no commission, no share of bookings. $29 per listing monthly, $24 yearly, $24 / $20 from 10 listings, $19 / $16 from 25. HostReply.ai is $19 flat, which looks close until the PMS underneath is added; Tokay's number is the whole bill.

Where HostReply.ai stops

HostReply.ai is a reply layer on a PMS. With it, the host still does by hand:

• The PMS: Hospitable or OwnerRez must be set up, paid for and kept in sync. Tokay needs neither.
• Pricing: no morning review with recommendations and undo. Tokay's Ivo does this daily and you approve.
• Expenses and bills: no slip-photo records, no watchdog for a late bill. Tokay's Angela does both.
• Cleaning: no nightly brief rewritten when a late checkout is agreed at 9 PM. Tokay's Sam writes it and reaches cleaners on LINE.
• Reviews and the morning: no drafted review replies, no single summary of what needs you. Tokay's Andy and Leo cover these.

Pricing side by side

Prices as of October 2026, per listing per month. HostReply.ai's figure excludes the Hospitable or OwnerRez subscription it runs on.

Tokay's launch price is kept for life if you join before 31 March 2027, with a full refund within 30 days. From 25 listings Tokay's yearly price is under HostReply.ai's before the PMS is counted, and it includes five more agents. Tokay prices are at /#pricing.

How you start

1. Connect your Airbnb, Booking.com and Vrbo listings. About ten minutes, nothing to install.
2. One short call to tell Tokay your rules in plain sentences: wifi, check-in, house rules, price floors.
3. Two supervised weeks where every reply comes to you first. Then switch on what Tokay may send on its own, one topic at a time.

Questions hosts ask